Please read this carefully before Booking
1. WHY SHOULD I READ THIS?
Because it is very important. This Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, (and anyone else in your party) and us Edwards Coaches Ltd. When you make this booking as the lead name, you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions, which are governed by English Law, and the non exclusive jurisdiction of the English Courts. Please take time to read through them and you will see that they set out in simple terms what responsibilities we both have when entering into a contract.
2. HOW AND WHEN DO I MAKE THIS CONTRACT WITH YOU?
You can make the contract in a number of ways. You can write to us, telephone, book online or use a nominated travel agent. Whichever way you choose, the contract is made when your booking is entered onto our reservation system and we issue a confirmation of booking. We will send you, or your agent, the confirmation of your booking usually within 48 hours. Please check this confi rmation very carefully to
ensure all the information is correct and tell us, or your agent, immediately of any errors.
3. HOW IS MY HOLIDAY MONEY PROTECTED?
We subscribe to the Code of Conduct of the Bonded Coach Holidays Group (BCHG) of the Confederation of Passenger Transport UK. The BCHG requires a bond to be taken out to provide protection for your holiday money in the unlikely event that a member cannot, for financial reasons, carry out their obligations to their passengers.
Air holidays We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 6176. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme www.atol.org.uk/ATOLCertificate
4. WHEN DO I NEED TO PAY FOR MY HOLIDAY AND HOW MUCH?
At the time of booking you will need to pay a non-refundable deposit for each person travelling. The deposit for overland tours in this brochure is £50.00, for London Theatre Breaks and Events you will need to pay £95 deposit per person, for flight tours, cruises, train or Formula 1 Grand Prix tours you will need to pay a £200.00 deposit per person. Your deposit is not inclusive of any additional packages that you may book as part of your holidays such as theatre tickets etc. The balance is due 56 days prior to departure for overland and 100 days for Disney, flights, cruises or trains. Where you use an agent they may require you to pay them earlier than this date and will advise you separately of their balance due date. If you book within our balance due period, you will need to pay the total holiday cost at the time of your booking. If you do not pay the outstanding balance for your holiday on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed in Section 10 below, as a courtesy we may contact you prior to the balance due date. The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the tour package these are payable on the balance due date except where items have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.
5. IF I USE AN AGENT WHO DOES MY MONEY BELONG TO?
Your agent will hold your deposit on your behalf until we issue a confirmation of your booking. The agent then holds this money on our behalf. The agent holds any balance you pay on your behalf until the date the balance is due. The agent will then forward to us.All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agents obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the of the Air Travel Trust without any obligation to pay that money to us
6. HOLIDAY PRICE
Changes in [transportation costs, including the cost of fuel] [dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports] and [exchange rates] mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
7. CAN I CHANGE MY HOLIDAY ARRANGEMENTS?
After we have issued our booking confi rmation we will do our very best to accommodate any changes you may want to make, but we cannot guarantee to do so. Any changes must be notifi ed to us in writing and signed by the lead name. If we are able to make the changes, an amendments fee of £15 per booking per occasion will be payable plus any additional charge(s) for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel or number of people travelling. Any signifi cant change made by you on a fl ight or cruise holiday will usually be treated as a cancellation and you will be held responsible for any costs incurred.
8. CAN I TRANSFER MY BOOKING TO SOMEONE ELSE?
You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions of the holiday and a change cannot normally be made less than seven days prior to departure. We will make an administration charge of £15 per booking for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date. In some cases however airlines may refuse to allow passengers to transfer their bookings, regrettably in these circumstances, any significant change by you on a flight or cruise holiday will usually be treated as a cancellation by you and you will be held responsible for any costs incurred by us.
9. HOW CAN I CANCEL MY HOLIDAY?
You or any member of your party may cancel at any time, provided that the cancellation is made by the lead name and is communicated to our head office in writing. You will have to pay the cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when we/ travel agent receives written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy.
10. SCALE OF CANCELLATION CHARGES.
Period before departure within which written cancellation of holiday is received:-
PERIOD BEFORE DEPARTURE % CANCELLATION SCALE
More than 42 days DEPOSIT
42-29 Days* 30%
28-15 days 45%
14-08 days 60%
07 Departure Day 100%
There is a change to the scale of cancellation charges on certain Flight, Cruises and River Cruises Tours. Please refer to a Reservations Advisor for details. *Unless lower than deposit amount.
11. WHAT HAPPENS IF YOU CHANGE MY HOLIDAY?
The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them. Most of these changes are likely to be minor and we will do our best to keep you informed. If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below. A significant change would involve a change in departure date, location of resort or quality of hotel, (excluding single overnight hotels on touring holidays). On all our holidays to the continent we reserve the right to use either a ferry or the Channel Tunnel for the short crossing between England and France. For operational reasons we reserve the right to change the size or specification of the coach allocated to your holiday, on these rare occasions you will be notified at least seven days before departure if possible. If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of: -
A comparable replacement holiday if available;
A replacement holiday of lower quality together with a refund of the price difference;
A full refund of the money you have paid.
When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers. For Cruises, Ports of Call and Itineraries can be changed at any time without prior notification to clients.
12. SCALE OF COMPENSATION.
We will pay you compensation for significant changes on the following scale:
Period before departure in which significant change is notified to you or your agent
Amount per person
Tours of 6 days or over Tours of 5 days and under
More than 56 days Nil Nil
29 - 56 days £10 Nil
15 - 28 days £15 Nil
8 - 14 days £20 £15
0 - 7 days £25 £20
Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
If after departure we have to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure or to an alternative location that we agree to.
13. WHAT IS THE EXTENT OF OUR LIABILITY TO YOU?
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 x times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport contractual terms, or the international conventions, from Edwards Coaches. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in item 12. If any payments to you are due from us, any payment made to you by the airline will be deducted. NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
14. WHAT DO I NEED TO DO IF I HAVE TO COMPLAIN?
If you have a complaint during your holiday you must inform the driver / representative as soon as possible to allow them the opportunity to resolve the problem. If you encounter any problems with the hotel you must inform the hotel staff immediately to allow them the opportunity of rectifying the matter, in most cases these difficulties can be rectified on the spot. However, it is not possible to rectify any hotel problems (i.e. room, food or service) after you have returned from your holiday. If the complaint cannot be resolved whilst on tour, please contact your driver immediately. The driver has been supplied with a complaints receipt book and details of your complaint must be documented - you will receive a signed copy of the complaint form from the driver. We will try to resolve your complaint within 28 days and if this has not been achieved we will contact you to tell you why. The Company must receive written complaints within 14 days of your return from the holiday. No liability will be accepted for complaints not passed on to the driver nor for those received beyond the stated time (14 days) If you do not complete a complaint form or follow this procedure, we will be unable to deal with your complaint. Complaints are dealt with by Customer Services, Newtown Industrial Estate, Llantwit Fardre, Pontypridd, CF38 2EE
We are a Member of ABTA, membership number Y6098. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesnt apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com.
15. IF I DO NOT AGREE WITH YOUR DECISION CAN I REQUEST ARBITRATION?
Yes you can, if we cannot resolve your complaint amicably you may request that the dispute is referred to an independent arbitration scheme established by the Confederation of Passenger Transport UK. Full details of this scheme will be provided on request or you can obtain a copy from Bonded Coach Holidays, Drury House, 34-43 Russell Street, London, WC2B 5HA, Tel:0207 2403131, Fax: 0207 2406565. This arbitration scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. This scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking. Normally there is a time limit of 9 months from the date of return from your holiday within which to request arbitration but in exceptional circumstances the scheme can be used beyond this date. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury, nor does it apply to air tours.
16. COACH ALLOCATION
Due to operational reasons (breakdown, availability, low number of passengers etc.) Edwards Coaches reserve the right to use midi or standard (no toilet) coach rather than having to cancel your tour or day trip. We will endeavour to inform clients beforehand unless unforeseen circumstances prevent us from doing so. For our West Wales (ww) pick -ups we will be sub contracting some of our tours to other coach companies - which may have a different coach configuration to Edwards Coaches.
17. COACH SEATING
There is a seating plan of the coach for each tour, but it is possible that on occasions, operational reasons will require a coach with a different configuration or in the case of tours with low passenger numbers - passengers from two coaches merged onto one coach. We therefore reserve the right to alter a coach seating plan and allocate seats other than those you have booked.
N.B It is important that you are aware of this matter as seat numbers cannot be guaranteed to remain the same as stated on your initial invoice. However, we will endeavour to advise customers when a seat change is to be made.
Requests for particular seats can be made on most holidays when booking but allocations are made on a first come first served basis, therefore, you are advised to book early. When your booking is confirmed you will be offered the next available vacant seat.
Specific seats will not be allocated on coaches which operate feeder services between pick up points and main holiday departure points, or on coaches which carry out transfers to and from seaports and airports or on any excursion carried out by a third party.
18. HEALTH AND SAFETY ON HOLIDAY.
Some tours in our brochure require average physical ability as there may be an element of walking involved. This does not imply other itineraries are suitable and Edwards Coaches will not accept liability for omissions. It is the responsibility of the client to check directly with our reservations department, Tourist Boards and suppliers to satisfy themselves of the suitability of the holiday itinerary prior to booking the holiday. In some countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet Health Advice for Travellers published by the Department of Health. When travelling to member states of the EC, we strongly advise you to carry with you an European Health Insurance Card. This European health card allows you to free or reduced health care costs whilst in member states. It is very important that you declare any serious illness or ailments at the time of booking. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctors certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. During any journey you should drink alcohol only in moderation as it leads to dehydration.
19. PASSENGER BEHAVIOUR.
We want all our passengers to enjoy their holiday. However, you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive, disruptive or behaves in a way which in our reasonable opinion could damage property or cause damage or injury to others or affect their enjoyment of their holiday, we have the right, after reasonable consideration to terminate your contract with us. In the event of this happening we will have no further obligations or liability to you. The coach driver / representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are under the influence of drink or drugs or you are being violent, abusive or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in Section 10, if the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you. If you are a group organiser (10+ passengers) you must complete and sign a group Disclaimer Form prior to travelling. This form can be obtained from our reservations team.
20. NO SMOKING POLICY.
We operate a strict no smoking policy on all our coaches this includes substitute/dummy cigarettes. Comfort stops are made enroute. The smoking policy of other carriers and suppliers will vary, but in the majority of hotels we use, there is no smoking in any of the guest bedrooms or public areas.
We do not allow pets to be taken on our holidays. However, Registered Assistance Dogs will normally be accommodated on UK holidays.
22. PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS, PASSPORT AND EXCURSIONS.
You are responsible for ensuring that you are at the correct departure point at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point.
Approximately one week prior to departure we will send you or your booking agent a travel ticket with confirmation of your pick-up point and new time if changed and all the necessary colour coded labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us, your driver/courier will then issue them to you at the relevant time, if you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.
If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made, you must tell us immediately so that we can issue the ticket in the new name.
Edwards Coaches Ltd. Reserve the right to modify itineraries at their discretion. Drivers regulatory hours or to conform to requests from the competent Authorities in the United Kingdom and/or any other sovereign state through which the tour will operate.
Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated on the relevant brochure page. Edwards Coaches reserve the right to return home earlier than stated on itinerary due to unforeseen circumstances, or operational reasons, without prior notice.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator
23. WHAT HAPPENS IF I AM DELAYED?
Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one day, we will seek to minimise any discomfort, and where possible, arrange for refreshment and meals. If you are delayed at the airport, it is the responsibility of the airline to provide you with appropriate refreshments and meals. Edwards Coaches reserve the right, in the unlikely event of a coach breaking down, to replace the tour coach with a standard coach.
24. DO I NEED TO TAKE OUT TRAVEL INSURANCE?
We recommend you have adequate travel insurance providing cover for unforeseen circumstances whilst on your trip. If you decide not to purchase the insurance we offer you must have an alternative insurance policy which provides you with adequate cover for the duration of your trip. You must also provide us with the name, contact telephone number and policy numbers for the alternative insurance cover. If you do not take out the travel insurance we offer you must advise us of the name and contact telephone number of your insurance company and policy number if applicable. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical, repatriation or other expenses that we may incur on your behalf, which would otherwise have been met by insurers.
Travel Insurance Indemnity
If you have declined to take out insurance cover offered by Edwards Coaches Ltd. t/as Edwards Holidays you are agreeing to undertake on behalf of yourself and all members of your party:
1. To arrange holiday insurance which provides comparable cover to that offered by Edwards Holidays
2. Not to hold Edwards Holidays or the travel agent, responsible for any costs incurred by your party due to your failure to take out adequate insurance
3. To indemnify Edwards Holidays and the travel agent for any costs incurred by them due to your failure to take out adequate insurance cover.
Nothing in this agreement shall limit or exclude your statutory rights
25. WHAT ASSISTANCE WILL YOU GIVE ME IF THINGS GO WRONG WHEN IT IS NOT YOUR FAULT?
If you, or any member of your party, suffer death, illness or injury whilst overseas, arising out of an activity that does not form part of your package travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to us. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
26. SPECIAL NEEDS.
Our coaches do NOT have any special fittings or lifts, therefore, we do ask that you are able to board and disembark our coaches safely and unaided. For your information, our drivers are not insured to physically assist passengers on and off any of our vehicles this includes any size vehicle that is used for our Tours and feeder service. Any assistance offered by the driver and accepted by you is at your own risk.
Unfortunately many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffers from other disabilities. Whether you are planning a holiday overseas or in the UK please notify us before you book if you or any member of your party has special needs or suffers from any disability. If you will need assistance or special facilities in the hotel or may have difficulties in taking part in excursions or boarding/ travelling on the coach or other means of transport you must let us know immediately because NOT all of our holidays may be suitable for you.
We will accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach. We regret that we are unable to take wheelchairs, which are over 15kg (33lb) in weight. We MUST be advised at the time of booking that a folding wheelchair is being taken on the trip. If you do not tell us you are taking additional items we may not be able to accommodate them. Some attractions and tours may not be suitable for the disabled or passengers with walking difficulties. Electric scooters can be hired at most of our chosen destinations however, if you wish to take your own, due to health and safety and weight issues please contact our reservation staff for further information and guidance.
Clients that use nebulisers can take a small hand held (or personal) oxygen cylinder on the coach but for those that need large oxygen cylinders you must arrange for them to be sent directly to the hotel. We cannot carry large cylinders in the lockers/luggage areas for UK or European Tours.
27. SPECIAL REQUESTS.
If you require a special diet please tell us prior to booking or as soon as you are medically advised, if possible please send us a copy of the diet. We will notify the hotel(s) on your holiday but please note some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so. You should also detail any other requests - for example, low floor a particular room or location etc. we will pass your request to the relevant supplier but this does not necessarily mean that your request is definite. If a request can be fulfilled you may incur an extra charge, payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.
28. SINGLE OCCUPANCY.
Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page or advised at the time of booking. NB If you are charged a Single Room Supplement (SRS) it does not mean that your single room is of a better quality or larger in size to any other single room.
Some of our hotels arrange additional entertainment, which could be bingo, quizzes or music etc. Where this is part of the holiday, details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is lack of demand or for operational reasons. The hotel reserve the right to change entertainment, once authorisation has been approved by Edwards Coaches, at their discretion. When purchasing a tour that contains tickets (theatre/show/concert), while we endeavour to ensure that all members of your party are seated together this cannot always be guaranteed. Booking fees are not refundable in any event.
30. DATA PROTECTION ACT.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit card checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass information on to any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/ religious requirements. If we cannot pass this information on to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons. Please note that where information is held by your travel agent, this is subject to your agents own data protection policy. Your data controller is Edwards Coaches Ltd. You are entitled to a copy of your information held by us. If you would like to see this, please contact us.
We retain your full contact details and other information in secure files and electronic storage facilities, We may use this information to contact you by mail, telephone or electronic means. We will provide you with details of other goods and services including those of selected third parties. If you do not wish to receive further information about products and services, please write to the Marketing Manager.
31. BOOKING ON LINE
Please remember before you proceed to book a holiday on line, please read our on line booking Terms & Conditions very carefully.
Please Note: International bookings can only be accepted with a UK postal Address and a full mobile number including international dialling code and if possible, a UK telephone number.
32. DOOR TO DOOR PICK UPS
Please make sure you refer to the Door to Door pick up page 161 (Summer 2015 Brochure) for any supplementary charges for passengers living outside the designated areas.
33. TRAVELLING WITH CHILDREN
Following recent guidelines from the British Foreign Office, single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. The advice strongly suggests that any child or children who travels with a grandparent, aunt etc, must have a signed letter of authority from either the parents or legal guardians of the child and this must be carried with the childs passport, giving permission for the child or children to be taken out of the U.K. (For further information on exactly what will be required at immigration, please contact the appropriate embassy)
33A. FOREIGN TRAVEL
For advice on any Foreign Travel visit https://www.gov.uk/foreign-travel-advice
34. PUBLICATION DATE AND DETAILS.
This brochure was published in the United Kingdom by Edwards Coaches Ltd, Newtown Industrial Estate, Llantwit Fardre, Pontypridd, CF38 2EE in September 2016.
Your Holiday Price
Your holiday price includes, a) transport from any of our joining points specified in this brochure. b) Hotel accommodation and meals as specified in the individual holiday descriptions contained in this brochure, (the half board price on British and Continental holidays includes breakfast or continental breakfast and dinner, commencing with dinner on the first day and terminating with breakfast on the last day. except where otherwise stated), c) VAT at 20% where applicable, unless otherwise indicated in the holiday description, entrance fees, guide fees, sightseeing tours and optional excursions are not included in the holiday price. Some hotels may make a small charge for tea and coffee served after dinner. Gratuities to hotel staff and driver/couriers are not included and are discretionary. We reserve the right to increase or decrease holiday prices shown in this brochure but will not do so after your booking has been confirmed except in the circumstances detailed in Section 6 of our Trading Charter above.
We insist that all passengers must keep luggage to a medium sized suitcase and weighing no heavier than 18kg (39.6lb), 2 suitcases for Cruises. In addition a small hold-all may also be taken on the coach. We reserve the right to refuse to carry any passengers exceeding the above limits and you will be asked to remove excess weight. Overnight bags can be used but any luggage left on coach is at your own risk and we cannot be held responsible for any damage or loss to your property. Please note that at some hotels, particularly on the Continent, porterage is not always available between the coach and the hotel. It is unlikely that luggage or personal belongings will be covered by your insurance if left unattended or in an empty vehicle overnight and you must therefore take all belongings with you at overnight stops. All luggage and belongings should be insured to full value and all personal items such as jewellery, cameras, watches etc, should be carried on the person. It is your responsibility to ensure that your luggage and belongings are loaded on to the coach on which you are travelling, especially at ports, interchange pointsand on leaving the hotels. You should ensure that you attach the Edwards colour coded luggage label provided by us to your suitcase. We accept no responsibility if you leave or lose your luggage or your luggage gets damaged in transit.
If you need an extension for your seatbelt, please ask at
the time of booking.
Routes shown in this brochure may have to be changed on occasion due to traffic conditions or for other reasons and in consequence it may not be possible to pass through all the places mentioned in an itinerary. Furthermore stops can only be made at a limited number of places according to the time available. Some excursion itineraries include the use of ferries and other forms of transport, which can be affected by inclement weather and may have to be cancelled, in such cases we will seek to provide a suitable alternative. Published running times of services are estimates which may be affected by circumstances outside our control. We reserve the right to change excursions or itineraries without notice when appropriate for operational reasons without compensation.
Child reductions are occasionally available, please ask your travel consultant for details.
Hotel and Meal information
Hotels have been carefully selected to provide clients with good value for money and range from smaller family owned hotels to large luxury hotels. On centred holidays a description of the main hotel is given in the holiday itinerary on the relevant brochure page. The onus is on the customer to ensure that the hotel, resort and itinerary are suitable for their needs. Almost all of our holidays include breakfast and dinner daily (half board) except where stated Set menus are usually provided on Continental holidays and on some British holidays. Please remember when travelling abroad that food served will vary from country to country and on occasions may be prepared and served differently from the way we are used to Breakfast on the Continent usually comprises rolls, butter, preserves and coffee although some hotels now provide a Continental buffet breakfast in Britain, English breakfast is usually provided. Please remember when booking that hotel standards do vary and that the standards of hotels are often reflected by the difference in holiday costs. Some hotel amenities such as lifts, swimming pools etc, at times require servicing and/or cleaning and we cannot guarantee that they will always be available Similarly, weather, lack of demand and seasonal opening times can also affect the provision of entertainment or outdoor amenities described in this brochure.
Our hotels range from small family owned to reputable hotel chains. Hotel ratings are described on the brochure page. The absence of a star rating or equivalent does not necessarily mean a lower standard of hotel, but merely indicates the respective hotels non-membership of the rating organisation or waiting for inspection.
On centred holidays we have given a description of the main hotel or hotels. En route hotels vary, but as an indication we use 2 or 3 star or equivalent rated hotels in Belgium and France and 3 star or equivalent rated hotels in Austria, Germany, Italy and Switzerland, and these may be in a centre or for access reasons on the outskirts of town. All hotels used on the Continent provide rooms with bath/shower and WC as a minimum In some countries twin rooms may comprise what appears to be one bed but having a double base and headboard with separate mattresses and duvet or bedding. A three bedded room is often a twin room with an extra bed added. An Austrian twin bed is a double bed with 2 mattresses. The onus is on the customer to ensure the holiday is suitable for their needs.
The number of single rooms is limited and on some UK and most Continental tours there is a supplementary charge (Single Room Supplement (SRS)) as shown on the individual tour details in the brochure.
NB If you are charged a Single Room Supplement (SRS) it does not mean that your single room is of a better quality or larger in size to any other single room. It is therefore advantageous to share a twin room with another person.
Cross Channel Crossings
Edwards Holidays reserve the right to amend/alter/change the cross-channel route due to operational changes or unforeseen circumstances. Changes to ferry or shuttle crossings will be notified prior to travel where possible.
We reserve the right to refuse, accept, cancel and /or not proceed with any booking at any time at our sole discretion. All contracts between Edwards Coaches Limited and its clients are made on the terms of the booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. Unfortunately, it is inevitable that some of the prices or details contained within our brochure may have changed since it was printed. We also reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. When you book your holiday you will be informed of any changes to any of the relevant details within our brochure which have occurred prior to you making your booking.
Website Terms & Conditions
Edwards Coaches Ltd - Terms & Conditions
The following terms and conditions will apply to: (a) your use of our website; (b) our supply of products and services; and our dealings with you. To find the terms and conditions that specifically relate to your travel arrangements with us refer to our website:
Herein called Booking Terms and Conditions but do not ignore the rest of this page.
Edwards Coaches Ltd trades under a number of brands including Ecole, Golden Days & Edwards Coach Holidays, and has its Registered Office at Newtown Industrial Estate, Llantwit Fardre, Pontypridd, CF38 2EE. Registered No. 404 5308. ATOL No. 6176. Normally when you book travel arrangements on this web site your agreement is with Edwards Coaches Ltd or we will make it clear if Edwards Coaches Ltd is acting as an agent for another travel provider.
By entering, accessing or using our website in any way, you agree to comply with all of our terms and conditions. In addition, when you book any products from us, you will do so subject to the terms as set out in Booking Terms and Conditions and to such further terms and conditions as may be applied by the accommodation where you will be staying (together, the "Conditions of Contract"). These Conditions of Contract constitute the entire agreement and understanding between you and Edwards Coaches Ltd in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our website immediately. These Conditions of Contract may vary from time to time. Seats booked online are given in accordance with the allocation being provided and on an availability of such seating. We cannot guarantee that seats are together. By browsing this website you accept that you are bound by the terms and conditions current at the time when you browse or book.
A: TERMS AND CONDITIONS - WEBSITE USE GOVERNING LAW
This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England or Wales will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.
NON-COMMERCIAL USE ONLY
You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.
OWNERSHIP AND USE OF MATERIAL AND INFORMATION ON OUR WEBSITE
All copyright and other intellectual property rights in material (including text, photographs and other images and sounds) contained in this website is either owned by Edwards Coaches Ltd or has been licensed by the owner for use on this website. You may only use this website and the material contained on it as set out below. If you wish to do anything else, you must obtain the written permission of the owner of the rights in the material.
If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage. This website contains links to external web sites. These links are provided so you can find out further information quickly and easily. Please note that we are not responsible for the content of these websites.
B: TERMS AND CONDITIONS - SUPPLY OF PRODUCTS AND SERVICES
See our Booking Terms and Conditions for the purchase of travel products and holidays from us.
Please note that Edwards Coaches Ltd provides accommodation and transport from a wide range of accommodation providers and carriers. The provision of such travel arrangements will be subject to the terms and conditions of each supplier as part of your Conditions of Contract with us. We cannot list all of the supplier's terms and conditions here but you will need to have read them carefully. You will be able to find the conditions of carriage for these suppliers on their own web sites. If you are unable to do this then please contact us.
C: TERMS AND CONDITIONS - GENERAL STATUTORY RIGHTS
These terms and conditions do not affect your statutory rights.
We will store and use the information you supply us, or which is supplied to us ("your information") for the purposes set out in our Booking Terms and Conditions. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot accept your booking.
D: TERMS AND CONDITIONS - DELETION OF ACCOUNT
Edwards Coaches reserves the right to delete accounts that have been incorrectly set up, abused or used for fraudulent purposes or where a client has been denied travel for whatever reason.
Any account found to have been set up after we have deleted an account further to travel being denied, will again have that account deleted and any monies paid into said account shall be refunded less an administrative fee.
E: ONLINE INSURANCE
Edwards Coaches Ltd t/as Edwards Holidays is an appointed representative of CCV Cardiff Insurance Brokers, a trading name of CCV Risk Solutions Limited. Registered in England No. 05879041. Registered office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN. Authorised and regulated by the Financial Conduct Authority. CCV Risk Solutions Limited is proud to be part of Cullum Capital Ventures Limited a Chartered Insurance Broker.
View Policy valid for holidays booked and policies issued up to 31/12/17 with travel commencing up to 31/12/18
View Policy Valid for holidays booked between 01/09/2017 and 31/08/2018 for travel commencing between 01/04/2018 and 31/03/2019.
1) Edwards Coaches are Authorised and Regulated by the Financial Conduct Authority.
2) This is the only insurance product we offer.
3) Whilst there is no health warranty, the insurer will not be liable for claims, if they, a close business associate, close relative or any person upon whose health the trip depends:
a) Is receiving or on a waiting list for surgery, in patient treatment or investigations in a hospital, clinic or nursing home; OR
b) Is suffering from Anxiety or depression or from any previously diagnosed psychiatric disorder; OR
c) Has received medical treatment as a hospital in-patient during the last six months prior to booking the trip unless he/she have obtained satisfactory medical advice on the advisability of taking the trip; OR
d) Is expected to give birth before or within 8 weeks of the date of return to their home; OR
e) Is travelling against the advice of a medical practitioner for the purposes of obtaining medical treatment abroad.
f) Has been given a terminal prognosis
4) 14 day cancellation right - The customer has the right to cancel the policy for a full refund within 14 days of receipt of the certificate, as long as no claim has been made or intended.
5) Complaints Procedure - Full details are contained within the policy
6) You must take your travel insurance document with you on your tour.
F: Offers & Discounts.
All offers & discounts are subject to Edwards Coaches Ltd terms and conditions and cannot be used in conjunction with any other offer.
Loyalty Bonus is subject to fair use and may not be claimed when any other offer or discount has been applied to another booking.
G: Online Option Bookings.
Why you should confirm your Online option as soon as possible: Please be aware that a guaranteed booking will always take preference over a provisional booking. There may be occasions when we will have to reduce the length of time an option can be held. We reserve the right to do this at anytime however will always endeavour to contact you by telephone to advise of the action taken. Should we fail to make contact with you or no contact details available then the option could be cancelled.
H: Online Payments.
Our Payment Service Provider is Sage Pay. Sage Pay provides a secure payment gateway, processing payments for thousands of online businesses, including ours. It is Sage Pay utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
To the maximum extent permitted by law, Edwards Coaches Ltd disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.